How do I schedule a “pick-up”?
Call us today to get on our schedule 973-575-5800. An UPCYCLE specialist will walk you through the process and accommodate any of your needs.
Do I qualify for UPCYCLE USA’s FREE pick-up service?
Any combination of 25 COMPUTERS, LAPTOPS, SERVERS, TABLETS, OR SMARTPHONES will qualify your organization for our FREE PICK UP AND CERTIFIED DISPOSAL PROGRAM. Contact an UPCYCLE USA specialist for more details on our FREE service.
What happens to my equipment when it leaves our facilities?
UPCYCLE USA maintains a strict chain of custody when handling your EOL IT equipment. An UPCYCLE USA truck driven by an UPCYCLE USA employee will pick up your retired equipment and transport it directly back to the nearest UPCYCLE USA facility. At that point a certified UPCYCLE USA technician will begin the processing of your equipment, so that everything from pickup to disposition is performed by a vetted UPCYCLE USA employee. To learn more about the specifics of our processing procedures, please reach out to an UPCYCLE USA specialist.
What condition does my equipment need to be in for UPCYCLE USA to take it?
UPCYCLE USA is a fully certified UNIVERSAL WASTE LARGE QUANTITY HANDLER, meaning we will take ANYTHING with a plug in ANY CONDITION. If you have an item that you are unsure about please contact your local UPCYCLE USA specialist for clarification.
What type of equipment does UPCYCLE USA accept?
UPCYCLE USA was founded on the principle that if you make it easy for people to do the right thing with their retired electronics, they will. This is demonstrated through our policy of accepting all types of electronic equipment, in any condition. We like to say “ANYTHING WITH A PLUG IN ANY CONDITION”.
Does UPCYCLE USA hold collection events?
Absolutely! Collection events are a key component of UPCYCLE USA, and are held regularly throughout the areas we cover. Samples of some of the different types of events we hold include corporate events, municipal events, and school events. If you are interested in scheduling or attending an event please reach out to your local UPCYCLE USA specialist for more information.
Will any of the equipment be donated?
UPCYCLE USA maintains a regular and consistent donation program to help provide vital access to technology for those in need. We work with schools, NPO’S, and individuals in need. This is a core component of our business and to learn more about how to help and get involved please call an UPCYCLE USA specialist today!
Does anyone other than an UPCYCLE USA employee touch or handle my equipment?
As part of our commitment to all of our partners, we ensure that all equipment is handled entirely by UPCYCLE USA employees. Starting with on-site pick-up by an UPCYCLE USA employee through trucking, transportation, and processing your EOL Equipment is handled entirely by UPCYCLE USA employees. All UPCYCLE USA employees are regularly vetted and checked for quality assurance. Once equipment is prepared for reuse or de-manufacture and final recycling, UPCYCLE USA has relationships with top tier downstream vendors that are all R2 compliant.
What documentation do I receive after my equipment is removed?
Depending on which UPCYCLE USA Program you have chosen, there are different types of reporting that we provide to specific customers based on specific their requests. However, as part of our SOP, every client will receive a BOL on site with a UNIQUE JOB ID #, a COD and a COR linked to that pick-up by that unique JOB ID #. If you or your organization requires specific types of documentation, please call a UPCYCLE USA specialist, and we will help to create a customized solution that meets your needs.
How can I work with UPCYCLE USA?
At UPCYCLE we pride ourselves in our ability to amend and adjust our policies and procedures to fit the needs of our clients. Whatever your needs may be, we are 100% committed to making the process as seamless and effort free as possible. Reach out to an UPCYCLE USA specialist today and find out just how EASY it is to work with UPCYCLE.
What do I need to do in preparation before UPCYCLE USA arrives at my facility?
Based on our founding principle, we pride ourselves on making it easy for our partners to work with UPCYCLE USA in handling their EOL IT equipment responsibly. We will provide a full inventory on site and handle all of the physical removal. We like to say, You Point, We Pick Up.
Does UPCYCLE USA have its own trucks and drivers?
Yes, UPCYCLE USA has its own trucks and truck drivers. This allows for a strict chain of custody assuring the safety of your equipment.
What happens to my hard drives?
DATA SECURITY and the proper and compliant handling of all data bearing devices is the the top priority of UPCYCLE USA. We have invested significant amounts of time, resources, and manpower in the development of a state of the art data security system, where the main objective is to allow our clients to rest easy knowing UPCYCLE USA is committed to ensuring that all potentially sensitive data is wiped and/or destroyed in accordance with top industry standards and all local, state, and federal guidelines surrounding data security. To learn more about the specific procedures and find one that works best for you please call an UPCYCLE USA specialist.
What happens with the equipment that cannot be redistributed or reused?
The best form of recycling equipment is reusing the equipment, or as we call it UPCYCLING. If equipment is past the point of recovery or reuse, UPCYCLE USA maintains an R2 certification, which ensures that all equipment that is deemed scrap, is processed by a thoroughly vetted and certified downstream vendors whose environmental practices and policies are in line with our company's core philosophies as well as those of the R2 governing body.
Can we recycle hazardous material through UPCYCLE USA?
Yes, UPCYCLE will dispose of any hazardous material through the proper channels.
Is UPCYCLE USA certified to handle my equipment?
Yes, we are fully certified to handle any type of electronic equipment. If you have any questions about unusual items please call your local UPCYCLE USA specialist.
Can UPCYCLE USA help store my IT equipment?
Absolutely! We work with companies in various industries to help manage, control, and distribute excess or surplus equipment. For more information please call an UPCYCLE USA specialist.